Terms & Conditions

1. Who we are

The Services are operated by Proxy Tech Ltd (trading as Vera) ("Vera," "we," "us," or "our").

Contact: support@speakwithvera.com

2. Acceptance of these Terms

By accessing or using Vera, you agree to these Terms. If you do not agree, you should not use the Services.

3. Eligibility

You must be at least 18 years old to use Vera.

4. Accounts

To use Vera, you need to sign in with Apple or Google. Before you sign in — for example during onboarding — we use a temporary anonymous account on your device.

You are responsible for:

• your device security
• all activity associated with your account

5. Subscriptions, billing, and refunds

Subscriptions

Vera offers weekly, monthly, and 3-month subscriptions. Current prices are shown in the app at the time of purchase and vary by region. Subscriptions automatically renew unless canceled.

Free trial (weekly plan only)

The weekly plan may include a 3-day free trial.

• You will not be charged during the trial
• At the end of the trial, the subscription automatically converts into a paid weekly plan unless canceled before the trial ends
• Some features may not be available during the trial

Cancellation

• Subscriptions can be canceled at any time
• Cancellation must be done through the platform where you subscribed (e.g. Apple App Store or Google Play)
• After cancellation, you will continue to have access until the end of your billing cycle

Refunds

Payments are made through the Apple App Store or Google Play, not to Vera directly, so refunds are decided by Apple or Google under their own refund policies.

• If you subscribed through the App Store, you can request a refund at reportaproblem.apple.com
• If you subscribed through Google Play, you can request a refund from the order in your Google Play account, or through Google Play's refund page

6. Your content

You may provide content such as messages, images, audio or voice notes, and screenshots or exports of conversations from other platforms (for example, a WhatsApp chat export). A conversation you import includes the other person's messages as well as yours.

You confirm that:

• you have the right to share this content
• your use of the content does not violate any laws or third-party rights
• you have considered the privacy of the other people in any conversation you share, and you are not sharing it to monitor, expose, or harm them

License

You grant us a limited license to store, process, analyze, and display your content solely to operate and improve Vera and provide its features.

7. Acceptable use

Vera is for getting personal, supportive advice about your own dating life. When you use Vera you agree not to submit content that:

• depicts or sexualizes minors
• contains non-consensual intimate imagery
• promotes violence, self-harm, harassment, or illegal activity
• contains hate speech or harassment targeting people based on protected characteristics
• attempts to coach, plan, or facilitate stalking, doxxing, or coercion of another person
• attempts to interfere with, disrupt, or gain unauthorized access to the Services

We may use automated tools and human review to detect content that breaks these rules, but we do not review everything, including conversations you import, and you remain responsible for what you share. We may remove content, block prompts, or terminate accounts that violate these rules. To report something Vera said that violates these rules, long-press the message in the app and tap Report — we respond within 24 hours. You can also email support@speakwithvera.com.

8. AI features and limitations

Vera uses artificial intelligence to analyze communication and behavior, identify patterns, and suggest what to do next. This includes reports, scores, suggestions, and characteristics Vera infers about you and the people you talk about.

Important

• Outputs may be inaccurate, incomplete, or subjective
• Vera does not provide objective truth or guaranteed conclusions
• Vera's reports, scores, and inferred characteristics are interpretations based on the information available to her, not definitive judgments about you or anyone else

Your responsibility

You are solely responsible for how you interpret Vera's outputs, the decisions you make, and any actions you take.

Suggestions and moves

Vera's replies, suggestions, and moves are general ideas for you to consider, based only on what you have shared. They are not instructions, and they are not therapy, counseling, or advice from a qualified professional. Using Vera does not create a therapist–client or any other professional relationship. You decide whether and how to act on anything Vera suggests.

Other people and your safety

You are responsible for how you treat other people and for your own safety, including when you act on a suggestion or meet someone in person. We are not responsible for the conduct of anyone you talk to or meet.

No professional advice

Vera is not a substitute for medical advice, psychological or therapeutic support, or legal or financial advice.

Not for emergencies

Vera is not an emergency or crisis service. If you or someone else is in danger, or you are thinking about harming yourself, contact your local emergency services or a crisis helpline straight away. Vera may point you to support resources, but it can miss signs of risk and cannot contact anyone on your behalf.

9. No guarantee of outcomes

We do not guarantee any specific results from using Vera, including relationship outcomes, compatibility assessments, or personal or emotional results.

Vera is a tool to support reflection — not a guarantee of outcomes.

10. Third-party services

Vera relies on third-party providers (such as hosting, analytics, and AI services). These services may be subject to their own terms and policies.

11. Intellectual property

All rights in Vera — including software, content, design, and branding — are owned by us or our licensors.

You may not copy, modify, distribute, or reverse engineer any part of the Services without permission.

12. Disclaimers

The Services are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, reliability, and non-infringement.

13. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, including emotional distress or personal outcomes, loss of data, profits, or opportunities, whether incurred directly or indirectly, arising from (a) your access to or use of (or inability to access or use) the Services; (b) reliance on AI-generated outputs, including any suggestion or move you choose to act on; (c) any conduct or content of any third party; or (d) unauthorized access, use, or alteration of your content.

To the maximum extent permitted by law, our total liability to you for any claim relating to Vera is limited to the amount you paid us for Vera in the 12 months before the claim arose.

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for your statutory rights as a consumer.

14. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or liabilities arising from your use of the Services, your content, or your violation of these Terms.

15. Termination and suspension

We may suspend or terminate access to Vera if you violate these Terms or if we reasonably believe it is necessary to protect the Services, other users, or us. We may also modify or discontinue the Services at any time.

16. Privacy

Our data practices are described in our Privacy Policy.

17. Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this page and update the "Last updated" date. If you keep using Vera after an update takes effect, you accept the updated Terms. If you do not agree, stop using Vera and cancel your subscription.

18. Governing law

These Terms are governed by the laws of the United Kingdom.

19. General

• Entire agreement: these Terms, together with our Privacy Policy, are the whole agreement between you and us about Vera.
• Severability: if any part of these Terms is found to be invalid or unenforceable, the rest remains in effect.
• No waiver: if we do not enforce a part of these Terms straight away, we can still enforce it later.
• Transfer: we may transfer our rights and obligations under these Terms, for example as part of a merger or sale of our business. You may not transfer yours without our consent.
• Events beyond our control: we are not responsible for delays or failures caused by events beyond our reasonable control, including outages at our service providers.